User Manual for ZIRUP Membership Management System

For Users (Applicants) #

1. Accessing the System #

1. Visit the system URL: https://membership.zirup.org.
2. Click on the “Apply” button to start the membership application process.

2. Applying for Membership #

1. Download Required Documents:

• Access the Download Centre to download the Statement of Experience and Sponsorship Document.
• Ensure these documents are completed and signed by the required parties.

1. Complete Registration:

• Fill in personal and academic details.
• Upload the completed documents (PDF format only).
• Submit the form to proceed.

1. Payment:

• Choose offline payment via EFT or bank deposit.
• Use the unique reference number sent to your email for payment tracking.

1. Confirmation:

• After submitting your application, you will be placed in the waiting room for admin approval.
• Check your email for updates on your application status.

3. Post-Approval Steps #

1. If approved, you will receive an email with:

• An approval notification.
• A link to create your membership account.

1. Use the same email provided during registration to sign up and access your dashboard.

4. Using the Dashboard #

1. Profile Management:

• View or update your personal and academic details.

1. Payment Tracking:

• Check invoices and payment history.
• Download statements and view reminders for due payments.

1. Support Tickets:

• Log issues or inquiries through the support section.
• Track ticket status (e.g., Pending or Resolved).

1. Events Calendar:

• View upcoming and past events organized by the institution.

For Admins #

1. Accessing the Admin Panel #

1. Visit the system URL: http://zirup.jobsportal.co.zw.
2. Log in using the provided admin credentials:

• Username: admin@zirup.org.zw
• Password: @Weddingz01%

2. Managing Applications #

1. Viewing Applications:

• Access the dashboard to view all submitted applications.
• Check application details, including uploaded documents and payment references.

1. Approval Process:

• Approve or decline applications based on provided information.
• Declined applications are stored in a separate table for future review if necessary.
• Approved users are assigned to their respective membership classes.

1. Notification:

• Approved users receive an email with a registration link and instructions.

3. Payment Verification #

• Verify offline payments using the unique reference numbers provided by users.
• Confirm payments before approving applications.

4. Managing Tickets and Events #

1. Support Tickets:

• View, manage, and resolve user tickets.
• Track ticket statuses for better user support.

1. Events:

• Create and manage events through the events calendar.
• Events will be visible to users via their dashboards.

5. General System Management #

1. Monitor user activity and ensure smooth system operations.
2. Update content in the Download Centre as necessary.
3. Generate reports on applications, payments, and user activity.

This user manual ensures that both applicants and admins can effectively use and navigate the system for their respective roles.